Find answers to common questions about booking, hosting, travel in Kenya, and more. We're here to help you experience authentic Kenyan hospitality.
Booking a stay is simple! Search for your destination and dates, browse available properties, and click "Book Now" on the listing you like. You'll be guided through the payment process to secure your reservation.
To become a Westaykenya host, you need to:
- Own or have legal rights to list the property
- Meet safety standards (fire extinguisher, first-aid kit)
- Provide essential amenities (clean bedding, towels, toiletries)
- Have a verified government ID or Pasport
- Maintain a responsive communication style
We accept various payment methods including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- M-Pesa mobile payments
- Bank transfers
- PayPal
All transactions are processed securely through our platform.
Yes, you can cancel your reservation, but cancellation policies vary by host. Most properties offer:
- Flexible: Full refund 15 day before arrival
- Moderate: Full refund 10 days before arrival
- Strict: 50% refund up to 7 week before arrival
Check the cancellation policy on the listing page before booking.
You can set your own pricing through the host dashboard. We recommend:
- Researching comparable properties in your area
- Considering seasonality (higher prices during peak seasons)
- Adding discounts for longer stays
- Using our smart pricing tool that adjusts rates based on demand
Our team is ready to help with any questions